Happy Christmas!!
On the 21st of December, between working, being ill and stuff I decided that I should buy myself a Christmas Present. I logged onto ebay and type in “Nokia N95 Black 8GB” spotted one for around 350 quid, clicked buy it now and entered my details…. The user I was buying from had around 80 or so feedback nothing really bad, nothing really good. Anyway it was bloody 20 quid postage so I assumed I’d get it recorded and arrive quickly… but by the 9th of Jan I realised I was being done over.
I attempted to contact the seller with no luck, 3-4 messages sent on ebay with no reply, so I found that the seller had been posting new auctions on ebay and found a mobile telephone number on them. I called the buyer to find out what was going on etc etc and no reply. Then I log onto ebay and file a claim, which sends me over to paypal.
Now I know what your thinking, I’ve seen the various hate sites etc about paypal, but all in all, im willing (within reason) to give most things a try. So I fill in all the information required for this claim, and select to escalate my claim because I’d already tried to resolve it myself.
Within a few hours, the seller sends me a email with a photo/scan of a receipt from the post office for 5 quid posting something or other which is a load of crap obviously, he also sends this to paypal and for the royal mail tracking number he puts in “First Class”
I notice that theres no button I could press at this time to add comments/information to the claim, so I gave paypal a ring.
After fighting my way through the automated telephone, which by the way if you say the word “Agent” a few times you get a human - I finally did get a human, a female one sounded in her mid 30s (hope she doesn’t read this) really happy kinda bird. I explained that I couldnt see a button to update paypal with any information and she explained that when they need my input they will email me, and also a few things about my claim. Apparently in this situation, because the seller cannot prove that he posted the item, the claim will close in my favour.
I thanked her for the information and just tried not to think about the whole thing, and got on with work etc. Today I logged into my online banking to see a refund, all in all im pretty damn impressed. Went down to the carphonewhorehouse today and brought the phone brand new, yeah cost me like a bit more but I finally have it!!!
A happy ending.
). One I’m past the drudge of levelling I’ll no doubt post a bit more about progress.